1. Introduction
At Digital Business India IT Services ("we," "our," or "us"), we value our clients and are committed to transparent and fair business practices. This Cancellation & Refund Policy outlines the terms under which clients may cancel services and request refunds for payments made.
2. Cancellation of Services
Clients may request cancellation of services at any time, subject to the following terms:
- Before Project Commencement: If a project has not yet started, clients may cancel without any penalty and receive a full refund of any advance payments made.
- During the Design Phase: Cancellation during the design or prototyping phase will incur a charge of 25% of the total project cost to cover work already completed.
- During Development: Cancellation after development has begun will incur a charge proportional to the work completed, up to 50% of the total project cost.
- Post-Delivery: Cancellation requests after final delivery and project handover will not be eligible for a refund.
3. Subscription and Retainer Cancellation
For ongoing subscription or retainer-based services:
- Clients may cancel their subscription with a minimum of 30 days' written notice.
- Refunds for the current billing cycle will not be issued once services have been rendered.
- Prepaid annual subscriptions may be refunded on a pro-rata basis for the unused portion, minus a 10% administrative fee.
4. How to Request Cancellation
To initiate a cancellation request, please follow these steps:
- Send a written request via email to Help.digitalbusinessindia@gmail.com with the subject line "Cancellation Request."
- Include your project reference number, account details, and the reason for cancellation.
- Our team will review your request and confirm the cancellation along with any applicable charges within 5 business days.
5. Refund Policy
We offer refunds under the following circumstances:
- Non-Delivery: If we are unable to deliver the agreed-upon services within the specified timeline due to reasons on our part, you are entitled to a full refund.
- Quality Issues: If the delivered work significantly deviates from the agreed-upon project requirements and specifications, and we are unable to rectify the issues within a reasonable timeframe, a partial or full refund may be issued at our discretion.
- Duplicate Payment: In the event of a duplicate payment, the excess amount will be refunded within 7–10 business days.
- Advance Payments: Refundable advance amounts will be returned within 14 business days of the approved cancellation request.
6. Non-Refundable Items and Services
The following are not eligible for refunds:
- Domain name registration and renewal fees
- Third-party software licenses or subscriptions purchased on behalf of the client
- Completed and delivered milestone work that has been approved and signed off by the client
- Custom development work that has been deployed to a live environment
- Consulting and advisory services that have been rendered
7. Refund Processing
All approved refunds will be processed as follows:
- Refunds will be issued via the original payment method used during the transaction.
- Processing time for refunds is typically 7–14 business days from the date of approval.
- Bank or payment gateway charges, if any, will be deducted from the refund amount.
- Clients will receive an email confirmation once the refund has been processed.
8. Dispute Resolution
If you are dissatisfied with the outcome of your refund or cancellation request, you may escalate the matter by contacting our management team. We are committed to resolving disputes amicably and within a fair and reasonable timeframe. Any unresolved disputes will be subject to the jurisdiction of courts in Kolkata, India.
9. Changes to This Policy
We reserve the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this policy, please contact us at:
Email: Help.digitalbusinessindia@gmail.com
Phone: +91 9836560580 (Office)
Address: Baruipur, Kolkata, 743387, India