1. Introduction
At Digital Business India IT Services ("we," "our," or "us"), we strive to deliver high-quality IT solutions and services. This Return, Cancellation & Refund Policy outlines the terms and conditions governing service cancellations, refund requests, and return procedures for our clients and customers.
2. Service Cancellation Policy
Clients may request cancellation of services under the following conditions:
- Before Project Commencement: If a project has not yet started, clients may cancel without any penalty and receive a full refund of any advance payments made.
- During the Design Phase: Cancellation during the design or prototyping phase will incur a charge of 25% of the total project cost to cover work already completed.
- During Development: Cancellation after development has begun will incur a charge proportional to the work completed, up to 50% of the total project cost.
- Post-Delivery: Cancellation requests after final delivery and project handover will not be eligible for a refund.
3. Refund Policy
We offer refunds under the following circumstances:
- Non-Delivery: If we are unable to deliver the agreed-upon services within the specified timeline due to reasons on our part, you are entitled to a full refund.
- Quality Issues: If the delivered work significantly deviates from the agreed-upon project requirements and specifications, and we are unable to rectify the issues within a reasonable timeframe, a partial or full refund may be issued at our discretion.
- Duplicate Payment: In the event of a duplicate payment, the excess amount will be refunded within 7–10 business days.
- Advance Payments: Refundable advance amounts will be returned within 14 business days of the approved cancellation request.
4. Non-Refundable Items and Services
The following are not eligible for refunds:
- Domain name registration and renewal fees
- Third-party software licenses or subscriptions purchased on behalf of the client
- Completed and delivered milestone work that has been approved and signed off by the client
- Custom development work that has been deployed to a live environment
- Consulting and advisory services that have been rendered
5. Return Policy for Physical Products
In the event that physical products (e.g., hardware, storage devices, or branded merchandise) are sold alongside our services:
- Returns must be initiated within 7 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Return shipping costs will be borne by the customer unless the product is defective or incorrect.
- Refunds for returned products will be processed within 10–14 business days after inspection.
6. Subscription and Retainer Services
For ongoing subscription or retainer-based services:
- Clients may cancel their subscription with a minimum of 30 days' written notice.
- Refunds for the current billing cycle will not be issued once services have been rendered.
- Prepaid annual subscriptions may be refunded on a pro-rata basis for the unused portion, minus a 10% administrative fee.
7. How to Request a Cancellation or Refund
To initiate a cancellation or refund request, please follow these steps:
- Send a written request via email to Help.digitalbusinessindia@gmail.com with the subject line "Cancellation Request" or "Refund Request."
- Include your project reference number, account details, and the reason for your request.
- Our team will review your request and respond within 5 business days with a resolution or next steps.
8. Dispute Resolution
If you are dissatisfied with the outcome of your refund or cancellation request, you may escalate the matter by contacting our management team. We are committed to resolving disputes amicably and within a fair and reasonable timeframe. Any unresolved disputes will be subject to the jurisdiction of courts in Kolkata, India.
9. Changes to This Policy
We reserve the right to update or modify this Return, Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this policy, please contact us at:
Email: Help.digitalbusinessindia@gmail.com
Phone: +91 9836560580 (Office)
Address: Baruipur, Kolkata, 743387, India